The Three Pillars of Omnichannel Shopping Experiences Once connected, your CRM should provide you with three important functionalities: 1. Integrated Systems Customers now expect seamless integration from one touch point to the next, with each channel or platform picking up where the last left off. That means connecting your in-store point of sale (and
Omnichannel Shopping Experience The Importance of Leveraging Retail CRMs for Omnichannel Success The way customers shop has undergone a significant transformation in recent years. With the proliferation of devices, platforms, and channels, businesses need to adapt and leverage technology to meet their customers where they spend their time. In this blog post, we will
Omnichannel Shopping Experience The way our customers shop is changing. With more devices, platforms, and channels than ever before, it’s important that we understand how to leverage technology to better meet them where they spend their time. In this post, we talk about how omnichannel shopping experiences bridge the gap between CX, loyalty, and
