NCR Counterpoint Loyalty Hero

NCR Loyalty & Rewards Integration

NCR Loyalty Programs

NCR offers some of the most widely used and powerful point of sales solutions on the planet, in industry’s ranging from specialty retail to food and beverage. Now, combine the functionality of your NCR powered in-store checkout solution with bLoyal to provide your customers with omnichannel loyalty programs and custom clubs, that amplify reach and help grow your bottom line.

Omnichannel Loyalty for NCR Merchants

Consumer loyalty programs from bLoyal allow merchants to build lifelong customers by providing you with the tools you need to automatically recognize and reward repeat shoppers wherever they engage your brand – in-store, online, or through mobile applications.

The NCR Counterpoint integration (coming August of 2017) connects your NCR powered point of sale to the bLoyal grid for seamless omnichannel shopping experiences that run in-flow of your customer’s transactions.

Comprehensive Tools Come Standard

Once integrated, you’ll have access to an unrivaled set of loyalty program management tools that will help you move the needle on your business goals. These include:

  • 360 Retail CRM – Manage customer records, ongoing promotions, segment, and build business intelligence, from one easy-to-use loyalty hub
  • Easy Customer Onboarding – Add new program members from anywhere with omnichannel signup features. bLoyal aggregates and normalizes customer data in real time, across all platforms.
  • Frequent Buyer Programs – Reward your most loyal customer with automated discounts for returning to your business regularly.
  • Custom Offers & Promotions – Build exclusive program member offers, including BOGO’s, point multipliers, accruals, and much more.
  • Outbound Marketing – Let your customers know what they get for being a loyal shopper with outbound marketing tools like email promotions, social media integration, geographically based push notifications, and text marketing.
  • Powerful Segmentation – Use the power of SKU level segmentation to better understand and market to customers based on purchase history and behavior.
  • Customer Journey’s – Reduce churn with marketing automation instantly recognizes endagered shoppers and sends pre-defined messages to help earn them back.
  • Business Intelligence – Tell a better story based on real-time analytics and business intelligence.

Editions

The bLoyal NCR Counterpoint integration is available in four infinitely scalable “Editions”, allowing small businesses to go big and big businesses to start small. Editions represent pre-bundled feature sets aimed at your business’s specific stage of growth:

Core

The lightest weight version of our platform, bLoyal Core provides you with a branded loyalty program which allows your organization to launch custom offers and promotions, send automatic “Welcome” emails, and get out-of-the box reports that show how your program is doing.

Pro

bLoyal Pro was made for advanced small business managers that want to take the next steps in growing their loyalty and rewards programs with outbound marketing tools, SKU level purchase history, and promotion accruals.

Marketer

Built with the professional marketing departments and mid-market business in mind, bLoyal Marketer offers the full suite of loyalty and reward tools including advanced offers & promotions, SKU level customer segmentation, and enterprise level business intelligence.

Executive

Executive Edition includes The full suite of bLoyal loyalty marketing features and solutions,  adding dedicated infrastructure, multi-brand accounts, custom SLA’s, and custom business intelligence and reporting tools.

Recommended Plugins

eCommerce

Get started by allowing your customers to shop online with our advanced ecommerce solutions. bLoyal hosted web snippet add web stores, carts, and more for advanced ecommerce functionality. bLoyal allows you to create an integrated digital ecosystem using WooCommerce enabled Word Press sites that sync inventory and allows customers to order your products online.

Order Processing

Counterpoint retailers who want to take the ultimate step up can add bLoyal’s “Advanced Order Processing” solution. Our single shelf tool extends your inventory across all the places you do business, allowing customers to order, exchange, or return products online, in-store, or through mobile applications.

Features

bLoyal offers over two hundred select loyalty and club program features. Availability of specific features depend on which Edition your business chooses. You can up or downgrade your edition at any time, for any reason.

Following are the most popular features requested by NCR users.

  • Omnichannel Signup Including Social Media, Text, Online, and In-store.
  • Customizable Member Profiles
  • Customer Service Task Manager with Communication History
  • Subscription & Term-Based Memberships
  • Signup bonuses including point multipliers, discounts, and coupons
  • Automated Welcome Emails
  • Register Gift Cards as Loyalty Cards
  • Advance Offers & Promotions such as BoGos, Sharable Coupons, and Cross
  • Apply Promotions as $ or % Off, Fixed Price, or Cost
  • Cross / Upsell Promotions
  • Instant Omnichannel Rewards
  • Order Promotions on Product OR Order Total
  • Minimum Quantity Purchases
  • Flash Sales
  • Purchase Triggered Product Emails & Texts
  • Push Notifications
  • First Time Visitor Campaigns
  • Check-in Bonus Points & Loyalty Dollars
  • Store and Channel Segmentation
  • IFTTT Segmentation
  • Advanced Data Access with Microsoft HD Insights
  • Redeem points as Limited Use Coupons
  • Custom Clubs & Subscription Programs
  • Ambassador & Referral Programs
  • Bulk Outbound Marketing Features Including Emails & Text
  • Member Purchase History
  • Mobile Responsive Account Pages

For an expanded list of features connected to each “Edition” please see our pricing page or contact us for a free demo.

Solutions

Standard

All bLoyal Editions come standard with industry leading customer retention and club program management solutions including:

  • Cloud-based access from anywhere
  • Secure Microsoft Azure based hosting (including PCI / PPI compliance)
  • Real-Time Functionality
  • Unlimited Scalability
  • Tender Neutral Transactions
  • Product Level Segmentation
  • Business Intelligence & Reporting Tools
  • Omnichannel Marketing

If you have questions about specific requirements that aren’t addressed here, please see our FAQ or contact us.

Industries & Verticals

This integration is ideal for anyone who would like to start building loyal customers using an NCR Counterpoint POS. NCR Aloha integration is in development and other custom integrations to other NCR are available, upon request.

This integration is popular among the following business types:

  • Liquor Stores
  • Convenience & Gas
  • Grocery / Markets
  • Apparel Retailers
  • Pet Stores
  • Supplement Stores
  • Pharmacy & Drug Stores
  • Book Stores
  • Non-Profit Retailers
  • Hobby Stores
  • Manufacturers
  • Department Stores

The bLoyal integration will work for any business or organization using NCR Counterpoint as their primary checkout solution. If you don’t see your business time here, it’s likely that bLoyal can still serve your needs. Please contact us for more details.

Pricing

Total pricing for the NCR Counterpoint integration is determined by your specific combination of bLoyal Edition, associated plugins, and support level.

Loyalty Software

Pricing for this integration starts at:

  • Core Edition: $39 per device, monthly.
  • Pro Edition: $49 per device, monthly
  • Marketer Edition: $59 per device, monthly
  • Executive Edition: $69 per device, monthly

Volume discounts may apply. 3 Device Minimum is Required.

Plugins

bLoyal offers an array of plugins that add functionality to your bLoyal NCR integration. Some of these include Quick Books, Power BI, and Ship Compliance. Plugins are offered on an a la carte basis and vary depending on selection and usage. Please see our “Plugins” page for more information.

Special Offers

Looking to add eCommerce and Advanced Order Processing to your loyalty program? bLoyal is offering a limited time package deal for NCR users migrating away from NCR Retail Online, as their ecommerce solution.

Web Basics

WordPress based mobile responsive website, store and cart, omnichannel inventory, access to customer records, and seamless sales transaction history

$999 Activation (Per Site) | $149 per device + Inventory Locations | $29 per Location

Web Advanced

Web basics + Omnichannel marketing and loyalty, run omnichannel promotions to increase sales, offer free shipping to large spenders, run loyalty programs that incentivize online purchases, target your customers with purchase history based email campaigns, allow your customers to interact with your brand with online account pages

$3599  Setup | $149 per Device + Inventory Locations | $59 per Device | $29 per Location

Web Ultimate

$5999 Setup | $149 per Device + Inventory Locations | $59 per Device | $29 per Location

Web Advanced + Omnichannel order processing, create a virtual shelf to always enable your customers to buy from you regardless of available inventory, advanced order processing, buy online pick up in store, ship from store, multi-store returns, recurring/ club orders, subscription services, shipping compliance

bLoyal offers several tiers of on-demand support for the NCR Counterpoint Integration. For support plan pricing, please contact a bLoyal relationship manager.

Support Tiers

Pay Per Incident:

Pay per Incident Support is provided during regular business hours defined as Monday through Friday, 7AM to 5PM Pacific Standard Time. However, support incidents can also be entered online 24 hours a day, seven days a week using the bLoyal online support tool accessible from the “Help” section in your bLoyal Director account or directly at mysupport.bLoyal.com

Extended Support Plans:

An Extended Support Plan is available and includes the following benefits:

  • Unlimited Support Incidents
  • Extended Support Hours / 24 hours day—7 days a week.
  • Standard Service Level Agreement
  • Minimum of 1 Year

Dedicated Support Plan

An annual Dedicated Support Plan is available. This plan includes all of the benefits of the “Extended Support Plan” plus a dedicated bLoyal Service Team. A bLoyal Service Team is assigned to a limited number of clients. This allows for your dedicated bLoyal Service Team to get to know your specific environment and needs in more detail and thus together provide you with additional services.

bLoyal Marketing June 25, 2017